Troubleshooting

Problem	Reason	Solution
Unit does not turn on	No power	Charge Batlogger
I can’t find the power button	There is no power button	Upon delivery, the device needs to be plugged into a power source to wake it from hibernation.
Can’t connect due to “PC-mode”	Device is connected to a computer	unplug USB-cable from computer
SD card space is shown as “?”	Device is connected to a computer	unplug USB-cable from computer
device blinks fast when plugged in, but not found by app when not plugged in	battery might not make contact inside the device	open device, remove battery, insert battery again, make sure both sides of the battery have contact to the battery holder.

Reset Password

If you don’t know your password anymore, you can easily reset your device to create a new password. There are two different ways to reset your password, either with or without opening the device:

Using gestures

Tap the device 4 times, tilt the device 4 times. The LED is activated when the reset process is completed:

Using the internal reset button

Unscrew the 4 screws on the back to open the device. Push the reset button to acticate the reset:

LED status

Status	LED
Device off	off
Recording mode off	off
Recording mode on	off
Device connected to a computer	on
Charging	on
Connected to App	flashing slow
Disconnect from App	off
Firmware update	flashing fast